Refund policy

Standard Returns & Refund Policy

Return Period
You may return your items within 30 days of receipt for a full refund to your original payment method.
Original shipping charges will not be refunded.
Returns policy may vary during promotional periods – please check the promotion terms & conditions before placing your order.

Returns Process (excluding Black Friday and other special promotions)
Please email support@pureviora.com with your order number and the item(s) you wish to return.
We will email you a free return shipping label (recommended). Alternatively, you may ship the item(s) back using your own carrier, but return shipping costs will be at your own expense.

Return shipping address:
Pureviora Returns Center
Room 403-2, 4/F, Unit 1, No.153-4 Chuangxin Road,
Hunnan District, Shenyang, Liaoning, P.R.China
Phone: +86 19522960689

Once we receive and inspect your returned item(s), we will process your refund within a reasonable time.

Damaged Items
If your items arrive damaged, please send a photo showing the damage along with your order number to support@pureviora.com within 14 days of receipt. Use the subject line: DAMAGED.

Missing Items
If you have not received your full order, please contact us at support@pureviora.com with the subject line: MISSING ITEM and include your order number.

Purchases from Other Authorized Retailers
For Pureviora products purchased from other authorized retailers, please contact that retailer directly for returns or exchanges.